Thank you for shopping at SHENGYUN AUDIO WORKSHOP LLC. We are committed to ensuring that every customer enjoys a satisfying shopping experience. Please read our Refund and Return Policy carefully.
- Return Eligibility
You may request a return if the following conditions are met:
The item must be unused, in its original condition, and include the original packaging.
Return requests must be submitted within 7 days of the item’s delivery date.
Non-Returnable Items
The following items are not eligible for return:
Items that have been used or whose resale value has been compromised.
Any item showing signs of wear, damage, or modification after delivery.
Equipment that has been used or unsealed, and cannot be resold as new.
- Return Shipping Costs
If the return is due to a defective, damaged, or quality-related issue with the item:
→ We will cover the return shipping costs.
If the return is due to personal reasons (e.g., change of mind, accidental purchase):
→ The buyer is responsible for covering the return shipping costs.
- Return Process
To initiate a return request, please contact us via:
📧 [email protected]
When contacting us, please provide the following information:
Your Order Number
Reason for the return
Photos of the item (required only if the item is defective or damaged)
Once your request has been reviewed and approved, we will provide you with detailed return instructions.
- Refunds
Once we have received and inspected the returned item:
Refunds will be processed within 3–5 business days of receiving the returned item.
The refund amount will be credited back to your original payment method.
Please Note:
Shipping fees (if applicable) are generally non-refundable, unless the return is due to an error on our part.
- Exchanges
We offer exchanges only for items that are defective or damaged. If you require an exchange, please contact us.
- Contact Information
If you have any questions regarding our Refund and Return Policy, please contact us via:
📧 [email protected]
📍4936 CEYLON WAY
DENVER CO 80249